Frequently Asked Questions

EA offers an array of different services to support you as you "travel" through life. Services include: Travel and emergency medical assistance Global health and security guidance Identity theft resolution International medical management

In a life-threatening situation, should I call local authorities or Europ Assistance USA?

In the event of a life-threatening emergency, please first call the local emergency authorities to receive immediate assistance, and then contact Europ Assistance USA.

How can I make a collect call when outside of the US or Canada?

1. Dial the AT&T access number provided for the country you are located. A listing for specific countries is available online on the AT&T website.
2. An English-language voice prompt will ask you for the telephone number you are calling. Do not enter this phone number.
3. Press zero or stay on the line and an AT&T Operator will assist you with making the collect call.

I am a subscriber of Europ Assistance. Who should I contact regarding questions on my program?

Please directly contact the Europ Assistance office where you purchased your program for information regarding your applicable services. A directory of Europ Assistance websites is available here.

I have medical insurance. Why do I need travel assistance as well?

EA has the resources to help you medically and financially in case of a travel emergency. Even the best health insurance companies do not have an out of area network comparable to EA. EA's network is both domestic and international. EA monitors your medical condition to make sure you receive proper care. EA can help you find an appropriate medical facility or transport you to one if necessary. On the financial side, even if your medical insurance provides complete overseas coverage, you will most likely have to pay up front for medical services. EA can in many cases provide the necessary guarantee of payment, saving you from having to pay expenses out of pocket.